"Don't be scared to try new things –. Starting with zero background in e-commerce, we've been able to pretty much start from scratch with Smile-Commerce, and build a profitable business that we're proud of.
Before Smile-Commerce transformed our website into a fully functioning professional e-commerce site, what we had was very basic and only included information about us, what we did and how to make contact. We were unable to sell product directly from the site which was greatly impacting on our growth. Smile-Commerce listened to our needs and understood our goals."
"Smile added the shopping cart function enabling our customers access to our products quickly and seamlessly with the option to buy and order. They also added and integrated Paypal so we could process payments online, and Sage Pay for credit and debit cards, meaning every transaction that was being made was processed securely.
Smile integrated a custom Amazon Plug-in that has allowed us to provide better customer service as well as easily create new shipments – as it imports an order from Amazon, it linked to our website which was then able to establish delivery rates. Everything is then linked to our Sage 200 software which links to our accounts, meaning we have full visibility and up to date information of money coming in and out etc…
Our blog and integrated twitter feed on the site have been vital to keeping the conversation going with our customers, and in turn their reviews build confidence in our new customers, giving us quick and easy ways to keep our visitors informed and engaged."